Refund & Cancellation Policy

Travelers ("Guests") may cancel confirmed bookings subject to the following refund schedule. The refund amount is determined by the number of calendar days between the date the cancellation request is received and the scheduled start date of the booked service:

How to cancel: To cancel a booking, navigate to "My Bookings" in the Tripiko app or website, select the booking you wish to cancel, and tap "Cancel Booking." You will see the applicable refund amount before confirming the cancellation. Cancellations are processed based on the timestamp of the cancellation request.

Partial stays: For multi-day bookings (such as homestay reservations), if you cancel after the stay has begun, no refund will be issued for the remaining unused nights. Refunds for partial stays are available only if the cancellation is due to a qualifying exception (see Section 6).

Service fees: The Tripiko service fee is fully refundable for cancellations made 7 or more days before the service date. For cancellations made 3 to 6 days in advance, the service fee is non-refundable. No service fee refund is issued for cancellations made within 2 days of the service date.

If a service provider cancels a confirmed booking for any reason, the following terms apply:

• Full Refund: The guest receives a 100% refund of the total booking amount, including the Tripiko service fee. The refund is processed automatically upon provider-initiated cancellation.
• Rebooking Assistance: Tripiko will make reasonable efforts to help the affected guest find an alternative service of comparable quality and price. Where an alternative is booked at a higher price, Tripiko may, at its discretion, cover the price difference up to a reasonable amount.
• Provider Penalties: Providers who cancel confirmed bookings may face the following consequences depending on the frequency and circumstances of cancellations:
  • A cancellation notice recorded on their provider profile visible to potential guests.
  • Reduced visibility and lower placement in search results and recommendation algorithms.
  • Financial penalties deducted from future payouts for repeated or last-minute cancellations.
  • Temporary suspension or permanent removal from the Platform for habitual cancellations.

Providers are encouraged to keep their availability calendars up to date to minimize the need for cancellations. If a provider must cancel due to a genuine emergency, they should contact Tripiko support immediately to discuss the situation.

For group trips organized through community circles or Tripiko-curated itineraries, the following additional terms apply:

• Minimum Participant Threshold: Some group trips require a minimum number of participants to proceed. If the minimum is not met by the specified deadline, the trip may be cancelled by the organizer or by Tripiko. In such cases, all participants receive a 100% refund.
• Organizer-Initiated Cancellation: If a trip organizer (whether a community circle leader or a Tripiko curator) cancels a scheduled group trip, all participants receive a 100% refund regardless of the cancellation timing.
• Individual Withdrawal from Group Trips: If an individual participant withdraws from a group trip, the standard Guest Cancellation Policy (Section 1) applies. The remaining participants are not affected.
• Weather and Safety Cancellations: If a trip is cancelled due to adverse weather conditions, natural disasters, government advisories, or safety concerns, all participants receive a 100% refund. Tripiko may also offer the option to reschedule the trip to an alternate date at no additional cost.

All approved refunds are processed according to the following guidelines:

• Processing Time: Refunds are initiated within 2 business days of the cancellation being approved. The refund amount will be credited to the original payment method within 5 to 10 business days, depending on the payment processor and your financial institution.
• Payment Method: Refunds are issued to the same payment method used for the original booking. If the original payment method is no longer available (for example, an expired card), Tripiko will work with you to arrange an alternative refund method.
• UPI and Wallet Payments: For payments made via UPI or mobile wallets, refunds are typically processed faster and may be credited within 1 to 3 business days.
• Credit and Debit Cards: For credit and debit card payments, refunds may take 5 to 10 business days to appear on your statement. The exact timing depends on your card issuer and bank processing cycles.
• Net Banking: For payments made via net banking, refunds are typically processed within 5 to 7 business days.
• Refund Notification: You will receive a confirmation notification via the Tripiko app and email when your refund has been initiated, along with the expected timeline for the funds to appear in your account.

If you have not received your refund within the stated timeframe, please first check with your bank or card issuer, then contact Tripiko support at support@tripiko.in.

If you believe that a refund decision was made in error, or if you have a dispute regarding a booking, cancellation, or refund, you may raise a dispute through the following process:

• Step 1 — Report the Issue: Navigate to the relevant booking in "My Bookings" and tap "Report an Issue" or "Raise a Dispute." Provide a detailed description of the issue, including any supporting evidence such as photographs, screenshots, or communications.
• Step 2 — Investigation: Tripiko's support team will review your dispute within 48 hours of submission. We may contact both the guest and the provider to gather additional information. We will make reasonable efforts to mediate a fair resolution.
• Step 3 — Resolution: Tripiko will communicate the resolution within 7 business days of the dispute being filed. Resolutions may include a full or partial refund, rebooking assistance, or other appropriate remedies.
• Step 4 — Escalation: If you are not satisfied with the resolution, you may escalate the matter by emailing disputes@tripiko.in with the dispute reference number. Escalated disputes are reviewed by a senior team member and resolved within an additional 10 business days.

Disputes must be raised within 15 days of the scheduled service date. Disputes raised after this period may not be eligible for investigation or resolution through the Platform. For disputes that cannot be resolved through the Platform, please refer to the Dispute Resolution section in our Terms of Service.

The standard cancellation and refund terms may be modified in the following exceptional circumstances:

• Force Majeure Events: In cases of natural disasters, severe weather conditions, pandemics, government-imposed travel restrictions, civil unrest, or other events beyond reasonable control, Tripiko may issue full refunds regardless of the standard cancellation timeline. Alternatively, guests may be offered the option to reschedule their booking to a future date at no additional cost.
• Service Not as Described: If the service provided materially differs from the listing description on the Platform (for example, the property condition, amenities, or experience significantly deviates from what was advertised), the guest may be eligible for a full or partial refund. Claims must be reported within 24 hours of the service start date and supported by documented evidence.
• Safety Concerns: If a guest encounters a legitimate safety concern at the service location that was not disclosed in the listing, they may leave the premises and request a full refund. The guest must report the safety concern to Tripiko immediately and provide supporting evidence.
• Medical Emergencies: In cases of documented medical emergencies affecting the guest or an immediate family member that prevent the guest from using the booked service, Tripiko may issue a full refund or offer rescheduling options at its discretion. Medical documentation from a registered medical practitioner may be required.
• Provider-Specific Policies: Some providers may offer more generous cancellation terms than the standard Tripiko policy. Where a provider's own cancellation policy is more favorable to the guest, the provider's policy shall apply. Provider-specific cancellation terms, if any, are displayed on the listing page at the time of booking.
• Duplicate Bookings: If a guest accidentally creates a duplicate booking for the same service and dates, Tripiko will refund the duplicate booking in full upon verification, regardless of the cancellation timeline.

All exception requests are evaluated on a case-by-case basis. Tripiko's decision on exception requests is made in good faith and is final, subject to the dispute resolution process described in Section 5 above and in our Terms of Service.